FREQUENTLY ASKED QUESTIONS

 

General

What areas do you service?

We operate in the Greater Sydney area, with flexible options for journeys further afield upon request. We are expanding quickly so sign up for our newsletter to keep up to date on our future locations.

Are your drivers trained and vetted?

Absolutely. All our drivers undergo rigorous background checks and continuous professional development.

Services

What services does Emerald Fleet offer?

  • Airport transfers

  • Corporate travel

  • Wedding transportation

  • Special event transfers (concerts, theatre, sporting events)

  • Hotel and resort transfers

  • Private tours

  • VIP and celebrity transport

  • Executive business trips

  • Conferences and conventions

  • Gala dinners and charity events transport

  • Celebrity transportation

  • Private parties and celebrations

  • Cruise terminal transfers

  • School formals and proms

  • Anniversary and romantic evening transfers

  • Shopping and retail trips

  • Winery and brewery tours

Do you offer airport transfers?

Yes, we provide airport transfer services, ensuring punctuality and comfort.

Can I hire Emerald Fleet vehicles for events or special occasions?

Certainly! We cater to weddings, corporate events, special celebrations, concerts, hotel transfers, and more. Contact us for tailored arrangements.

Bookings

How can I book a vehicle with Emerald Fleet?

Simply use our online booking form or contact our customer support directly.

Can bookings be made on short notice?

Yes, subject to availability. For immediate assistance, please call us directly.

How early should I book to ensure availability?

To guarantee your preferred date and vehicle, book as early as possible, especially during peak seasons.

What happens if my plans change or my flight is delayed?

We monitor flight schedules closely. Please inform us promptly of any changes. A cancellation fee or no-show fee may apply.

Who should I contact if I have a question or issue during my booking?

Our dedicated customer support team is available 24/7 to assist you.

Payment

What are your payment options?

We accept bank transfers and digital payment methods.

Are your rates all-inclusive?

Our quoted rates typically include all taxes, fees, and gratuities, ensuring transparency and no hidden charges.